Frequently asked questions

Our pricing information is available on our Referral page. This includes rates for assessments, therapy sessions and reports aligned with the NDIS pricing guidelines. For specific quotes, please contact us directly.

Your first session is all about getting to know your daily routines, challenges and goals. We’ll talk about areas like personal care, mobility, home setup and any supports you’re already using. The focus is on identifying practical strategies and equipment to help you live more independently.

Service agreements outline what services you’ll receive, how much they cost and what to expect. They protect both you and us by ensuring clear communication and setting expectations from the start.

Yes, we provide telehealth sessions for assessments, follow-ups and therapy. This is ideal for clients with limited mobility or those who prefer remote sessions.

Set up in a quiet space and have any relevant documents ready like your NDIS plan or recent reports. If we’re assessing your home, consider identifying areas where you’re experiencing difficulties.

Yes, having a support person present can be beneficial, especially when implementing strategies or discussing equipment.

Feedback helps us improve our services. You can contact us directly via phone or email. All concerns are taken seriously and managed confidentially.

If your needs or goals change, let us know. We can adjust the service agreement and intervention plan to reflect your current circumstances.

Yes, we assess and recommend assistive technology that aligns with your goals. This may include mobility aids, adaptive equipment or home modifications.

Reports are provided after major assessments or significant changes. If you need a report for your NDIS plan review, let us know in advance. We’ll keep you updated along the way.